How can we help?

Common install and pulse issues

Need help with Wolfloyee? Email info@wolfloyee.com or use the form on this page. We reply within two business days. No extra account is required to reach a human. If your question is about Slack install, pulse delivery, or unlock rules, include your company name and workspace name. That context cuts a round trip.

Support is the most common inbox. Write us when Add to Slack fails, when Allow succeeds but claim is unclear, when a pulse will not send, when Insights stay locked because fewer than three people answered, or when invites and login look wrong. We would rather explain anonymity and n≥3 clearly than hide those rules. Benefits grants, single-question Insights, packages, shipping ack, and employee panel questions belong here too.

Common situations we already see: a teammate missing a Slack DM, a manager waiting on unlock, confusion about who can view Address or Family after a request, and portable identity questions after someone leaves a company. Tell us what you expected versus what happened in a few sentences. Attach a screenshot when the UI is the issue.

Partnerships, press, and beta billing

Partnerships are welcome when they are specific. Agencies, Slack Marketplace collaborators, and integration ideas can email with what you want to offer and which customer segment you serve. Press can ask for a short product overview, founder background, and screenshots. We do not cold-call. If you write, someone reads it.

For billing: Wolfloyee is free during beta and we will say so before any paid plan starts. After beta the company pays $1 per employee per month, billed at month end for that month’s headcount. This page is for operational and partnership mail, not for anonymous ratings about your coworkers. Pulse answers stay in product flows with anonymity rules intact.

We aim for useful replies, not ticket theater. English support during US business days. If you need a faster path, put URGENT install in the subject when a workspace is blocked mid-Allow. Otherwise a normal subject line is fine. If you are evaluating Wolfloyee for a team under about fifty people, say so. We can point you to Add to Slack, start free, or a blog post that matches your doubt.

Do not paste pulse ratings or teammate names next to scores in this form. Individual answers stay in private DMs with n≥3. This page is operational mail only: install, unlock, billing questions after beta, partnerships, and press.

If you only needed the FAQ, open Help instead of waiting on email. If you only needed the three questions, open the monthly Slack pulse guide. Use this page when a human should reply.